Shipping & Service Policy – The Trolley

We care about your privacy and take it seriously.

At The Trolley, we strive to deliver your orders quickly, safely, and conveniently. Please review our shipping and delivery policies below:

  • 2.1 Daily Delivery Slots:
    We offer 4 delivery slots every day to ensure your orders reach you at a time that suits you best. You can select your preferred slot while placing your order.
  • 2.2 Flash Delivery:
    For urgent orders, we provide a Flash Delivery service. Orders under this service are delivered within 45 minutes from the time of order confirmation.
  • 2.3 Order Processing Time:
    Orders are processed immediately after confirmation. While we strive for same-day delivery, processing times may vary based on product availability and delivery location.
  • 2.4 Delivery Charges:
    Standard delivery charges may apply depending on your location and the size of your order. Flash Delivery may include additional fees.
  • 2.5 Tracking Orders:
    You can track your orders in real-time through our mobile app or website dashboard. Updates will be sent via SMS and email.
  • 2.6 Delivery Exceptions:
    Certain locations may experience delays due to traffic, weather conditions, or unforeseen circumstances. We will notify you immediately if any delay occurs.
  • 2.7 Returns on Delivery Issues:
    If your order is delayed beyond the selected slot or delivered incorrectly, contact our support team within 24 hours for assistance, replacement, or refund.
  • 2.8 Safety Measures:
    All delivery personnel follow strict hygiene and safety protocols, including contactless delivery if requested.
  • 2.9 Packaging Policy:
    Items are carefully packed to avoid damage. Perishable items are shipped in temperature-controlled packaging to ensure freshness.
  • 2.10 Bulk Orders:
    For large or bulk orders, please contact our support team in advance. We may offer customized delivery options or schedules.
  • 2.11 Policy Updates:
    These shipping and delivery policies may be updated periodically. Continued use of our services constitutes acceptance of the latest terms.
  • Contact:
    For any questions or issues regarding shipping and delivery, please reach out to: 📧 support@thetrolley.store