Return & Refund – The Trolley

At The Trolley, we are committed to providing a seamless shopping experience. This Return & Refund Policy explains the conditions under which you can return products and receive refunds.

• 1.1 Eligibility for Returns:

  Customers may request a return or refund if:
  • The delivered item is damaged
  • The wrong product was delivered
  • The product is expired or unfit for use
  Requests must be made within 24 hours of delivery.

• 1.2 Non-Returnable Items:

  For health and safety reasons, the following items are non-returnable:
  • Fresh fruits and vegetables
  • Frozen and perishable food items
  • Opened or used products

• 1.3 Refund Process:

  Once a return request is approved:
  • Refunds will be processed within 5–7 business days
  • Refunds will be issued using the original payment method

• 1.4 Order Cancellations:

  Orders can only be canceled before dispatch. Once dispatched, cancellation requests will not be accepted.

• 1.5 Customer Support:

  For any return or refund request, contact our support team via email. Provide your order number and relevant details to facilitate processing.

• 1.6 Policy Updates:

  This Return & Refund Policy may be updated periodically. Continued use of the app or website indicates your acceptance of the updated terms.

• Contact:

  For any questions regarding this policy, contact us at: 📧 support@thetrolley.store