Privacy Policy – The Trolley

At The Trolley, we care about your privacy and take it seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our app or website.

• 1.1 General Scope:

  This policy governs your privacy rights regarding the collection, use, storage, and disclosure of your personally identifiable information such as your name, contact number, address, email, profile picture, and IP address when using The Trolley app and website. All information is stored securely using Firebase and used only by The Trolley in accordance with this Privacy Policy.

• 1.2 Use of Your Information:

  We use your information to process and deliver orders, manage your account, communicate updates, improve app performance, send promotions, and prevent fraudulent activity. We only collect information necessary for these purposes.

• 1.3 Anonymous Browsing:

  You can browse the app or website without providing personal details. Registration and login are required only for order placement and account management.

• 1.4 When We Collect Personal Data:

  We collect personal data when you register, place orders, contact support, or participate in promotions and offers.

• 1.5 Cookies:

  We use cookies to enhance your experience, save preferences, and improve our services. Cookies are stored on your device, not on our servers.

• 1.6 Fair and Legal Data Collection:

  All data is collected lawfully, directly from you or your authorized representatives, and in a non-intrusive manner.

• 1.7 Purpose of Collecting Data:

  Your information is used to process and deliver orders, manage accounts, provide customer support, send updates and promotions, and maintain app security.

• 1.8 Order Fulfillment:

  To fulfill orders, we may require access to your name, phone number, delivery address, and payment details to ensure timely and accurate delivery.

• 1.9 Sharing with Third Parties:

  Your basic information may be shared with verified third-party partners, such as delivery or logistics services, only when necessary to complete your order.

• 1.10 Customer Support:

  When contacting support via email, chat, we collect only the necessary details to assist you efficiently, including your name, contact number, and order information.

• 1.11 Payment and Verification:

  We may use your data to process payments or verify order details if discrepancies or issues arise.

• 1.12 Security:

  Your data is protected using industry-standard security measures. Only authorized personnel have access, and any sharing with partners is done securely.

• 1.13 Data Retention:

  Customer data is retained for up to 7 years for business operations, legal compliance, and auditing purposes. After this period, data is securely deleted or anonymized.

• 1.14 Third-Party Links:

  Our platform may contain links to third-party websites or apps. The Trolley is not responsible for data collected by these external services.

• 1.15 Policy Updates:

  This policy may be updated periodically. Continued use of the app or website indicates your agreement to the updated terms.

• 1.16 Consent:

  By using The Trolley app or website, you consent to the collection and use of your personal data as described in this Privacy Policy.

• Contact:

  For any questions or requests regarding this policy, contact us at: 📧 support@thetrolley.store